FAQs
Here, we answer our customer's most frequently asked concerns when shopping with us! We hope it helps you as well!
Do you delivery in the early morning? Do you also delivery on Sundays?
Our delivery hours are from 1 PM to 7 PM (prioritizing businesses), Monday to Saturday, and we do not offer
delivery on Sundays. Unfortunately, we are unable to accommodate early morning deliveries. If you have any questions or need further assistance regarding specific delivery times, feel free to reach out! Please see our About page for more details.
How early can I come to pickup in-person?
The earliest you can pick up your flowers on weekdays is at 11 AM, while on weekends, earliest pickup time
is 11:30 AM. Please see our About page for more details.
What holidays are you open in-person and what time?
We are open all holidays except Christmas Day. Holiday hours are typically 11 AM - 7 PM, although they are subject to change by Union Station. We provide our updates on the landing page of our website as well as our Instagram. Please see our About page for more details.
When I order my flowers, will they look exactly identical to the photos?
No, we cannot guarantee that your flowers will look 100% identical to the photos provided on our website. The photos are used to demonstrate the vision of the floral arrangement. We cannot replicate those photos due to the different characteristics certain flowers will have during the year and specific seasons. Obtaining certain flowers with a certain colour will be impossible, due to its biological characteristics, to ensure full replication
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DISCLAIMER! When flowers are not available to replicate the photo, flowers will automatically be substituted with prior no notification to the customer due to impossible circumstances of obtaining the flower at a specific state. When you buy flowers (which are considered perishable items) from us, you are acknowledging these terms and conditions and we are not obliged to refund you. Please see our About page for more details.
What happens if my order or item is damaged?
We can help you if you report to us within 48 hours after you have received your flowers, orders, and items (from our online store or in-person). Please send us an email with photos so we can give you better assistance. If we confirm that there are damages, we can replace or provide items of equal value. For perishable items, we cannot provide refunds. Please see our About page for more details.
What kinds flowers do you sell?
We have many different flowers. But we tend to have flowers that are available for the season. It becomes extremely hard to obtain flowers that are out of season so if you expect to buy peonies in January, we cannot 100% that it is possible. If we have the chance, we try to bring in popular flowers that are out of season but they will be marked at a higher price due to those circumstances.
Does your online store and your Union Station location have the same items for sale?
You cannot find items that we sell on our online store in-person because we do not provide the same items. Our stores are separate entities and have different ways of operating. Please see our About page for more details.
Do you custom orders in-person?
We cannot provide custom orders in-person due to the volume of the customers that we can have and the small space that we have. If your seeking for custom flowers, shoot us an email and we would love to help you out! The most we can do during non-busy hours at the store is to put a max of 10 stems of the same flowers for you. We cannot mix and match flowers because it takes a lot of time due to their different shapes and that you will not be the only customer at the shop. To display fairness and respect for all customers, we cannot accept custom orders on the spot. Please see our About page for more details.
Is Union Station the only in-person store location?
Yes! We currently do not have a second location since we are only a small business and a small team of hardworking individuals.